Ordering, Shipping & Delivery
At Trimonitör, we strive to process and ship your orders as quickly and reliably as possible. Below you will find the most important information about the process – from ordering to delivery.
When will my order be processed?
- Monday–Friday: Orders placed before 2:00 PM will be processed the same business day. Orders placed after 2:00 PM will be processed the next business day.
- Saturday-Sunday: Orders placed on Saturday and Sunday will be shipped on Monday.
What Does It Mean When My Order Is “Pending”?
- Bank Transfer: The order remains in “Pending” status until payment has been verified.
- Credit Card: Automatically confirmed and changes to “Processing” status.
How Can I Get Information About My Order?
- Order confirmation via email.
- Shipping notification including tracking number via email.
- SMS notification may be sent by the shipping provider.
Note:
Please ensure your email address and phone number are entered correctly.
When will my order be shipped? (Same-Day Shipping)
- Monday–Friday: Orders placed by 2:00 PM are usually shipped the same business day.
- Saturday-Sunday: Orders placed on Saturday and Sunday will be shipped on Monday.
When will my order arrive?
- Within Germany: Usually 1–2 business days after shipment.
- In regions without daily delivery, delivery will be made on the next available delivery day.
- No deliveries on Saturdays, Sundays or public holidays.
Are there shipping costs?
- Free shipping on orders over €200.
- Return shipping costs are covered by the customer.
Which shipping provider is used?
- Shipping is exclusively via DHL Parcel.